Senior Backend Engineer, Customer Experience

Our Team’s Impact:

The Included Health’s Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

About The Role:

As a Senior Software Engineer, your mission is to drive impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating. You’ll lead team execution by combining your high technical output with project management and peer influence to make the team successful. You’ll build strong opinions that causally help the team achieve its mission.You’ll also mentor team members and consistently make the team better.

Responsibilities:

• Achieve team and business impact through high personal output
• Prioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholders
• Lead project execution by managing epics/stories, providing clarity to the business on delivery timing, and acting as an owner of overall project success
• Design, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
• Engage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRs
• Mentor engineers, improving their technical and non-technical skills to maximize their impact
• Participate in on-call rotation to ensure our service is running 24/7

Qualifications:

• Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
• Thinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
• Critical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed decision, and articulate these things well to influence others, driving impact
• Experience in our current technologies is a bonus — Java, Apex, Ruby, Python, Scala, Javascript, GraphQL, Docker, AWS
• Skilled in building backend application, developing stream processing, and using ETL data warehouse
• Experience in our current technologies is a bonus — AWS, Java, Scala, Golang, GraphQL, Ruby, Apex