Moe Bawa

Moe Bawa is an experienced operations and vendor management professional with a strong track record in the Business Process Outsourcing (BPO) sector. Currently serving as the Director of Business Process Outsourcing at Included Health since September 2024, Moe previously held the position of Head of Scaled Operations at Trusted Health, where significant operational improvements were achieved, including a 25% increase in efficiency and a 30% reduction in costs. With prior roles at Agero, Instacart, Alorica, Xerox, TeleTech, Rainmaker, Real Networks, and SITEL, Moe has demonstrated expertise in overseeing large-scale operations, managing client relationships, and implementing strategic initiatives aimed at enhancing performance and compliance. Moe's career spans over two decades, marked by leadership roles in diverse operational settings, including the management of thousands of agents and substantial revenue generation. Educational background includes studies at Santa Monica College from 1984 to 1987.