JC

Jared Chia

Cloud Operations Manager at Inclusion Score

Jared Chia has a diverse work experience spanning over 20 years. Jared started their career in 2001 at Scotiabank, where they held various positions and gained versatility in customer support and back-office tasks. In 2003, Jared worked as a Computer Lab Aide and Teacher's Assistant at Langara College.

In 2005, Jared became a Technical Support Specialist at Top Producer, and the following year, they worked as a Help Desk Analyst at IBM/Kelly Services. Jared facilitated the transition of IT infrastructure for GAP Inc. headquarters during this time.

In 2006, Jared joined Carnival Cruise Line as an Assistant Information Systems Manager before being promoted to Senior IS Manager. Jared was responsible for all IT-related issues on board the assigned ships.

From 2011 to 2013, Jared worked as an IT Support Engineer at Gener8 Digital Media Corp, where they took on additional responsibilities, including SAN/NAS storage management, network management, and personnel training.

In 2014, Jared joined Cloudreach as a Core Operations Engineer. Jared played a crucial role in helping enterprises transition their IT and digital environments to the cloud. Later, they became the Cloud Operations Manager, leading a team of skilled cloud engineers, reducing monitoring alerts, incident SLA breaches, and open ticket count.

Overall, Jared's work experience demonstrates their expertise in IT support, infrastructure management, and cloud operations.

Jared Chia's education history is as follows:

Jared attended the British Columbia Institute of Technology from 2004 to 2008 and studied Network and System Administration/Administrator.

From 2001 to 2003, they attended Langara College and obtained a Cooperative Diploma in Computer and Information Sciences, General.

Prior to that, from 1999 to 2002, they attended Kwantlen Polytechnic University and earned an Associate of Arts (A.A.) degree in General Studies.

In addition to their academic qualifications, Jared Chia has obtained several certifications. These include "Creating a Positive Customer Experience," "A Toolkit for Giving and Receiving Better Feedback," "Leading Inclusive Teams," "Coaching and Developing Employees," "Hiring an Employee for Managers," "Onboarding New Hires as a Manager," "Make the Move from Individual Contributor to Manager," and "Leadership Fundamentals" from LinkedIn.

Furthermore, they have certifications in "Google Apps: Deployment Services Specialist" from Google, "AWS Certified Solutions Architect - Associate" from Amazon Web Services, "Developing Microsoft Azure Solutions" and "Microsoft Certified: Azure Administrator Associate" from Microsoft, "AWS Certified Developer - Associate" and "AWS Certified SysOps Administrator - Associate" from Amazon Web Services, and "Google Cloud Certified Professional - Cloud Architect" from Google Cloud.

Overall, Jared Chia has a strong educational background in network and system administration, computer and information sciences, and general studies, supplemented by various certifications in customer experience, feedback, team leadership, coaching, onboarding, management, and cloud computing platforms.

Links

Timeline

  • Cloud Operations Manager

    October, 2019 - present

  • Core Operations Engineer

    July, 2014