Jeniffer Rosa de Paula

Jeniffer Rosa de Paula has a diverse work experience spanning different industries and roles.

Jeniffer is currently working as a Customer Success Specialist at Incognia since 2022.

Prior to this, they worked at iFood from 2020 to 2022 as a Coordinator of Fraud Prevention. In this role, they were responsible for detecting and addressing fraud from both sellers and users. Jeniffer implemented quality assurance measures and rule engines to improve efficiency and achieved significant reductions in SLA, while improving quality and customer satisfaction.

Before iFood, Jeniffer worked at Mercado Livre Brasil from 2019 to 2020 as a Fraud Prevention Leader. Jeniffer led the operations related to fraud prevention and played a key role in improving team workflows and defining new goals. Jeniffer achieved significant reductions in operational errors and SLA, and also led projects related to operational bonuses, indicators, and strategic dashboards.

From 2017 to 2019, they worked at Stone Pagamentos. Initially, they served as a Coordinator of Chargeback Operations, where they successfully migrated operations to Rio de Janeiro and managed a team responsible for contestations and compliance cases. Later, they worked as a Risk Analyst, analyzing transaction disputes and implementing measures to prevent fraudulent transactions.

Earlier in their career, Jeniffer worked as an Assistant Pedagogical Coordinator at Number One Idiomas, where they were involved in curriculum planning and provided support to students and teachers. Jeniffer also taught English classes.

Jeniffer also gained experience as an intern at Vale, where they supported activities related to Health and Safety at Work, including analyzing KPIs and identifying process improvements.

Additionally, they worked as a Scientific Initiation Assistant at the Centro de Desenvolvimento da Tecnologia Nuclear, assisting in research on soil management and performance evaluation of engineering barriers for low and medium-level waste repositories.

Jeniffer's early career included roles as an Administrative and Financial Assistant at Mult Jr and a Technical Chemistry Intern at Laboratório de Ciência e Tecnologia de Polímeros da UFMG - LCTP. Jeniffer gained hands-on experience in chemical analysis and inventory control.

Finally, they started their career as a Technical Chemistry Intern at Farmácia Amphora, where they gained experience in a pharmacy setting.

Jeniffer Rosa de Paula's education history is as follows. Jeniffer obtained a Bachelor's degree in Chemical Engineering from Universidade Federal de Minas Gerais between 2009 and 2015. In 2021 and 2022, they pursued a degree in Data Analytics from Digital House Brasil. Jeniffer also participated in an academic exchange program at Missouri University of Science and Technology, studying Chemical Engineering from 2013 to 2014. Additionally, they completed a technical course in Chemistry at Colégio Técnico da UFMG from 2006 to 2008.

Jeniffer Rosa de Paula also possesses certifications in "Prevenção à Fraude" obtained from Visa in August 2019, and "Resolução de Disputas - Chargeback" obtained from Visa in June 2018.