IndeCX
Marina S. is an experienced professional in Customer Success management with a proven track record in SaaS environments. Currently serving as a Customer Success Manager and Account Manager at INDECX since July 2025, Marina is leading a diverse portfolio of 125 B2B accounts during a significant merger between Track.co and INDECX. Previously, at Track.co, Marina played a pivotal role in restructuring the Customer Success department, focusing on scalability and strategic initiatives. At Closecare, Marina contributed to the reorganization of the Customer Success department, establishing key metrics to enhance client satisfaction and retention. Additionally, Marina was involved in a client migration project following Gupy's acquisition of Kenoby and began as a Customer Success Analyst at Kenoby, conducting proactive and reactive meetings with various B2B clients.
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IndeCX
We are a customer experience monitoring company, measuring satisfaction and loyalty of consumers in Brazil and 37 other countries. In the era of user experience, we are a Customer Centric company that helps businesses to relate to their customers quickly, 100% digitally, and effectively. With over 13 years of experience in monitoring customer experience, we have developed a platform to monitor each customer interaction with their company in real-time through various methodologies such as NPS, Csat, CES, Health Score, and Five Star Rating, with automation and instant reporting. We have certifications for ISO 9.0001 (quality), ISO 20.252 (market research), ISO 27.001 (information security), in addition to being a member of ABEP (Brazilian Association of Research Companies) and ESOMAR (European Society for Opinion and Marketing Research).