Marina S.

Marina S. is an experienced professional in Customer Success management with a proven track record in SaaS environments. Currently serving as a Customer Success Manager and Account Manager at INDECX since July 2025, Marina is leading a diverse portfolio of 125 B2B accounts during a significant merger between Track.co and INDECX. Previously, at Track.co, Marina played a pivotal role in restructuring the Customer Success department, focusing on scalability and strategic initiatives. At Closecare, Marina contributed to the reorganization of the Customer Success department, establishing key metrics to enhance client satisfaction and retention. Additionally, Marina was involved in a client migration project following Gupy's acquisition of Kenoby and began as a Customer Success Analyst at Kenoby, conducting proactive and reactive meetings with various B2B clients.