Tyler Queen

Tyler Queen is a skilled professional with extensive experience in customer experience and project management. Currently serving as the Member Experience Lead for Voice of the Customer at Independence Blue Cross since July 2023, Tyler previously held the position of Manager for Patient Experience at DaVita Kidney Care from May 2022 to May 2023. At Bentley Systems, a tenure from August 2012 to May 2022 included roles as Manager and Program Manager for Voice of the Customer and iTwin Services, as well as Senior Project Administrator overseeing executive projects across multiple organizational units. Tyler's career began with a Technical Support Analyst position at Bentley Systems, following an internship in credits and collections. Educational qualifications include a Bachelor of Arts in History from Penn State University and an Associate of Arts from Montgomery County Community College.