Richard R.

Richard R. is a Site Reliability Engineer at PetPlace since April 2021, providing critical level 3 support and ensuring compliance of core systems. Responsibilities include planning infrastructure maintenance, developing tools, automating processes, and implementing security solutions. Prior to this role, Richard worked as a Support Specialist at Pethealth Inc. from April 2010 to March 2021, where duties involved resolving technical problems and providing professional customer service. Earlier experience includes positions at Future Shop as a ConnectPro Level Two Computer Expert and at Best Buy Canada in sales and operations. Richard holds a high school diploma from Erindale Secondary School and studied at Sheridan College from 2007 to 2008.