Jennifer Rulon

Jennifer Rulon, IPC, CCXP is currently the Director of Customer Experience Strategy at Indiana Farmers Mutual Insurance Company, where Jennifer manages the Voice of the Customer program, leads the cross-functional Vision/CX team, and oversees the call center. Prior to this role, Jennifer worked as a Market Research Analyst at Orbis Education and held various research-related positions at Insight River, Lexmark International, and other companies. Jennifer holds a BA in Mathematics with a minor in Statistics from West Virginia University.