Eric Carsrud

Eric Carsrud is a seasoned professional with extensive experience in IT infrastructure and customer operations. Currently serving as the Director of Customer Experience Operation & Strategy at XOPS, Eric leads initiatives to enhance customer onboarding, engagement, and success through strategic programs and tool integration. Prior roles include Vice President of Customer Operations, where Eric focused on creating seamless customer experiences, and Director of Information Technology Infrastructure at NTT Ltd., overseeing global operations for 46,000 users. Eric's career spans over two decades, starting as a System Administrator at Cavco Industries, advancing through various managerial positions in information technology, and culminating in senior leadership roles that emphasize customer success and operational excellence. Eric holds a degree in Management of Information Systems from the University of Phoenix and an Associate's degree in Architecture from the Phoenix Institute of Technology.