Firza Kemas

Firza Kemas is an experienced customer service professional with a strong background in handling customer complaints and providing support across various platforms. Currently serving as a Customer Service Officer at Indobest Artha Kreasi since June 2020, Firza effectively manages and resolves 500 customer complaints through multiple communication channels. Previously, positions include Verification Specialist at PT. Surfgold Indonesia, where Firza handled identity verification tasks, and Field Officer at OVO, promoting services to merchants. Additional roles as Runner On-site at Moka involved training and supporting partner merchants, while experience as a Railway Passenger Service Agent at KAI COMMUTER JABODETABEK focused on optimizing passenger assistance. Firza holds a Bachelor's degree in Human Resource Management from Universitas Pamulang and has completed studies in Sharia Banking at SMK Negeri 20 Jakarta.