Fatimah Nur Jannah

Fatimah Nur Jannah has worked at the following companies:

1. Influx (2021-present):

- APAC HR Recruiter: Responsible for the APAC recruitment process, including screening applicants, conducting interviews, and researching potential candidates. Also responsible for background checks and selecting the best candidates for the Customer Service Agent role.

- CSA (Customer Service Agent): Worked as an English-speaking customer service representative for Clipboard Health, utilizing platforms such as Zendesk, Freshdesk, and Client's Web Portal as an Admin.

2. PT. Sari Coffee Indonesia (Starbucks Indonesia) (2017-2021):

- Coffee Master: Held this role from November 2018 to September 2021.

- Barista Trainer: Held this role from February 2018 to September 2021.

- Barista: Served customers with coffee knowledge, handled transactions as a cashier, and managed inventory from May 2017 to September 2021.

Fatimah Nur Jannah earned their Bachelor's degree in Economics from Universitas Paramadina, which they attended from 2014 to 2019. In addition to their academic achievements, they also obtained several certifications related to coffee. In 2017, they became a Barista after completing training at PT. Sari Coffee Indonesia (Starbucks Indonesia). In 2018, they further enhanced their skills by becoming a Certified Barista Trainer at the same institution. Most recently, in 2021, they achieved the title of Certified Coffee Master, following their earlier accomplishment in 2018.