Melissa Francis- Sterling

Melissa F. has extensive experience in operations and management within the customer service and technology sectors. Currently serving as Head of Operations at Influx since February 2020, Melissa has previously held multiple roles including Delivery Director and Delivery Manager. Prior experience includes a tenure at Conduent from April 2018 to June 2019 as Sr. Operations Manager, and a position as Operations Manager at Advantage Communications Inc. from October 2017 to April 2018. Melissa's earlier career at Conduent spanned nearly a decade, during which roles included Strategic Business Unit Manager, Quality Assurance Manager, Information Technology Security Specialist, Sr. Quality Analyst, and Customer Service Representative.