José Ricardo da Silva

José Ricardo Da Silva is a skilled Customer Support Engineer at Infobip since September 2020, with a background in customer care and technical support. Prior experience includes roles as a System Administrator and Moodle LMS Administrator at CrossKnowledge do Brasil, where responsibilities involved managing learning management systems and providing user support. José has also held positions as a Moodle Administrator at Digital SK, IT Support Analyst at Aker Solutions, and IT Infrastructure Analyst at HEINEKEN, demonstrating extensive expertise in technical education support and IT services. José holds a degree in Analysis and Development of Systems from the Federal University of Technology - Parana and an MBA in Information Technology Management from Faculdade União.