Joey Jacobs

Joey Jacobs has a diverse work experience in various industries. In 2019, they worked as a Sales Associate at Gordon Food Service, where they gained skills in customer service, inventory management, and training. Joey then joined Amazon in 2020 as a Packer for a short period. Later that year, they worked at Herring Technology as a Product Specialist, where they built automated vision-enabled COVID temperature testing machines and installed networked security camera systems. In 2021, Joey joined Infocenter as a Business Analyst, where they identified business requirements, conducted quality assurance testing, and identified opportunities for process improvement and automation. Most recently, they worked as a Catering Manager at Pappys Porch Catering, where they excelled in leadership, customer service, time management, and inventory management, training over 20 employees and leading both large and small teams to ensure high-quality service.

Joey Jacobs attended Middle Tennessee State University (MTSU) from 2017 to 2021, where they earned a Bachelor's degree in Communication: Social and Cultural Influence. In addition to their degree, Joey has obtained multiple certifications in various fields. In April 2021, they received the Lean Six Sigma White Belt Certification from Six Sigma and the Hootsuite Platform Certification from Hootsuite. In the same month, Joey also obtained the Google Ads certification from Google. In September 2021, they earned the Micro-Certification in Configure the CMDB from ServiceNow. In January 2022, Joey received the Micro Certification in Performance Analytics from ServiceNow. Joey continued to enhance their skills by obtaining additional certifications, including the Micro-Certifications in Agile and Test Management Implementation, Integration Hub, Predictive Intelligence, and Business Continuity Management from ServiceNow. Joey also earned the Scrum Product Owner Certified (SPOC) credential from the Master of Project Academy in May 2022.