Harshita Banka

Harshita Banka currently serves as the Vice President of Customer Experience at Infor, focusing on CX strategy, scale, and operations since November 2023. Prior to this role, Harshita was with Gainsight from April 2019 to October 2023, where key positions included Senior Director of Strategy for Digital Success, leading initiatives to establish a robust Digital Customer Success framework, and Senior Director of Post-Sales for Gainsight PX, driving customer retention and expansion through best practices. Earlier experience includes roles in customer success at ContractRoom, product management at Facebook, and finance roles at HILAND GROUP and EY. Harshita holds certifications in customer success management and business analytics from prestigious institutions, alongside degrees in Chartered Accountancy, Company Secretaryship, and a Bachelor's in Commerce from Jadavpur University.