Talita B.

Talita B. has a diverse work experience spanning various roles and companies. Talita is currently working as a Digital Products Operations Coordinator at Informa Markets Latam since 2023. Prior to this, they had a long tenure at Nubank, starting in 2015. Talita'sroles at Nubank include Customer Excellence Coordinator, Customer Excellence Specialist in the Quality Team, and Customer Experience Supervisor. Talita gained experiences in team planning and strategy, implementation and monitoring of OKRs, as well as supervising the social media team and establishing the Ombudsman process. Talita also created projects like the Reclame Aqui process and XShield, which aimed to protect agents and improve customer experience.

Before Nubank, Talita worked as a Freelance Online Media Planner at Edições SM in 2016, focusing on Google Ads campaigns for the National Program for Programa Nacional do Livro e Material Didático (PNLD). In 2015, they worked as a Freelance Collaborator at Núcleo Digital, where they managed software development projects, monitored social media content, and managed the company's financial flow.

Talita also has experience as a Social Media Coordinator at Rae,MP, where they developed strategic planning strategies for social media and conducted content creation and online campaigns on platforms like Facebook Ads, Twitter Ads, and LinkedIn Ads.

Talita started their career as an Analyst in Social Media and Online Media at Saraiva in 2012 and at 18digital Web Agency in 2010. In these roles, they produced content, executed actions, monitored campaigns for sponsored links and social media for clients such as BM Sua Casa, Brazilian Finance & Real Estate, Grupo GR, and Grupo Fitta.

Overall, Talita B. has gained extensive experience in project management, social media coordination, customer experience, and strategic planning throughout their career.

Talita B. attended Uninove - Universidade Nove de Julho from 2008 to 2010, where they earned a degree in Tecnologia em Gestão Financeira with a field of study in Administração de Empresas.

In terms of additional certifications, Talita obtained various certifications from different institutions. In 2023, they obtained a Lean Six Sigma Green Belt certification from Udemy and a Pensamento Crítico e Analítico certification from Grupo Voitto. In 2022, they acquired certifications in Gestão Ágil SCRUM, Liderança, Negociação e Produtividade from Udemy, Como Conduzir Conversas Difíceis from LinkedIn, A Visualização de Dados para Contar Histórias from LinkedIn, and Como Estimular o Pensamento Criativo da sua Equipe from LinkedIn. Prior to that, in 2020, they received a White Belt em Lean Seis Sigma certification from Grupo Voitto and a Pensamento Estratégico certification from LinkedIn. In 2017, they obtained an Ouvidor certification from ABO São Paulo - Associação Brasileira de Ouvidores/Ombudsman Seccional São Paulo. In earlier years, in 2011, Talita acquired Google Analytics certification from Impacta Tecnologia and Google Adwords certification from Goobec Brasil.