Julie Morgan

Director Of Customer Experience at Informa Tech

Julie Morgan has extensive work experience in various roles and industries. Julie is currently the Director of Customer Experience at Informa Tech, a position they have held since 2022. Prior to this, Julie founded and coached the Working Mums Club/ Another Mother, a meetup group supporting ambitious women in balancing work and family needs.

From 2012 to 2022, Julie worked as a Consultant at RINGTAIL CONSULTING LTD, providing contract and consultancy services for organizations aiming to deliver exceptional customer experience through digital transformation. Julie also held a Senior Digital Transformation Lead role at Charities Aid Foundation in 2020-2021.

Julie has experience in managing and consulting on digital transformation projects. Julie worked as a Managing Consultant at Comotion in 2018-2019, collaborating with C-level executives to develop customer-led transformations. Additionally, they served as a Product Development Consultant at Travelzoo, where they led the rollout of a new Hotels Platform and managed web and mobile products.

Earlier in their career, Julie worked as a Consultant and Change Management Lead at The Coca-Cola Company, where they shaped and delivered a Social Engagement Transformation Programme. Julie also held roles at Telegraph Media Group as a Product Manager and Project Manager Analyst, overseeing the development and delivery of commercial systems.

Julie began their career as a Senior Consultant at Capgemini Consulting, specializing in customer experience strategy. Prior to that, they held administrative positions at NHS.

Overall, Julie Morgan's work experience spans various industries, including technology, consulting, media, and healthcare, and they have demonstrated expertise in customer experience, digital transformation, and project management.

Julie Morgan's education history begins in 1996 when they enrolled at The University of Edinburgh. Julie completed their undergraduate degree in Biological Sciences (Anatomical Sciences) with first-class honors in 2000. During their studies, Julie focused on Applied & Theoretical Maths, Statistics, Molecular Development, Behavioural Biology, and Evolution.

In 2006, Julie obtained a certification in Co-Active Coaching from The Coaches Training Institute (CTI). Julie further enhanced their skills by obtaining Agile Project Management (DSDM) Atern Foundation Exam certification from APM Group in September 2008.

In 2014, Julie participated in the Google Campus Entrepreneur Programme, a start-up accelerator that provided their with knowledge and expertise in Entrepreneurial and Small Business Operations.

In 2016, Julie attended Coaches Training Institute for Co-Active Coach Training, although the specific field of study for this program was not provided.

Links

Previous companies

The Coca-Cola Company logo
NHS logo
Travelzoo logo

Timeline

  • Director Of Customer Experience

    January, 2022 - present

View in org chart