InfoTech Group
Munawar Alvi is a seasoned professional in the field of digital customer experience and IT infrastructure, currently serving as a Digital Customer Experience SME Consultant at InfoTech Group since February 2020. In this role, Alvi enhanced the operational efficiency of contact centers handling over a million calls monthly for Habib Bank Limited. Previous experience includes serving as Project Manager at MAKIN Technology Solutions LLC, overseeing various financial technologies such as cash kiosks and electronic services. As Head of Alternate Channels and later Head of IT Infrastructure at Noor Bank, Alvi focused on consumer banking, E-channel management, and the establishment of a robust IT infrastructure. Earlier positions in institutions like Sharjah Islamic Bank, United Bank Limited, Citi, and Innovative Systems involved project management, IT services, and telecommunications operations, showcasing a solid foundation in technology and customer service excellence across diverse financial institutions.
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InfoTech Group
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Our solutions are “Brilliantly Built”. Based out of our global headquarters in Singapore, with offices across the world from London to Accra, we are one of the fastest growing information technology groups in the world. Having delivered major multimillion dollar projects in important across the world for over two decades InfoTech is the go to partner for solutions that enrich companies. Our solutions are “Brilliantly Built” because they have our customers at the center. Backed by quality of the product, fanatical support, in depth expertise of consultants, and robust communication that permeates all phases of the project, working with the InfoTech group is a partnership that transforms organizations. Having done some of the most complex implementations in some of the largest companies in emerging markets, InfoTech knows how critical the information technology environment is to the core functioning of an enterprise. InfoTech is known by its end users for approaching implementations not as projects but as game changing initiatives that re-invent entire companies.