Munawar Alvi

Munawar Alvi is a seasoned professional in the field of digital customer experience and IT infrastructure, currently serving as a Digital Customer Experience SME Consultant at InfoTech Group since February 2020. In this role, Alvi enhanced the operational efficiency of contact centers handling over a million calls monthly for Habib Bank Limited. Previous experience includes serving as Project Manager at MAKIN Technology Solutions LLC, overseeing various financial technologies such as cash kiosks and electronic services. As Head of Alternate Channels and later Head of IT Infrastructure at Noor Bank, Alvi focused on consumer banking, E-channel management, and the establishment of a robust IT infrastructure. Earlier positions in institutions like Sharjah Islamic Bank, United Bank Limited, Citi, and Innovative Systems involved project management, IT services, and telecommunications operations, showcasing a solid foundation in technology and customer service excellence across diverse financial institutions.