Simon Pan

Simon Pan is a Customer Support Specialist at Infotools, Insights powered by Harmoni, since June 2022, providing technical and bilingual production support for over 500 businesses, including major international companies such as Coke, Shell, PMI, Match Group, Nestle, and Pernod Ricard. Responsibilities include logging incidents, tracking progress on service requests, and ensuring timely resolution to meet service level agreements. Prior to this role, Simon was a Software Developer Intern at Peer Assess Pro from March 2022 to June 2022, collaborating with a team of Computer Science majors on a project aimed at improving report quality for an e-Learning company. Simon holds a Bachelor of Science in Data Science from The University of Auckland, where studies were completed from 2019 to 2022, and attended Macleans College from 2014 to 2018.