Apryl Auton

Apryl Auton is a seasoned finance professional with extensive experience in customer journey management, particularly in the mortgage sector, at ING Australia since June 2014. Current responsibilities as a Senior Customer Journey Expert in Mortgages Risk and Remediation include leading a team focused on risk management and achieving high-quality remediation outcomes. Previous roles at ING encompass expertise in retention strategies and product optimization to enhance customer loyalty and profitability. Earlier positions at LJ Hooker involved progressing through various roles related to customer support and business operations, ultimately serving as a Business Systems Operator.