Ismail Candan

Ismail Candan has extensive experience in IT service management and site reliability engineering, with a career spanning over two decades. At ING Australia from June 2013 to September 2019, Ismail served as Head of Site Reliability Engineering, focusing on ensuring system health and IT service management while also holding roles as IT Service Manager and Incident and Problem Manager. Prior to ING, Ismail worked at Coca-Cola Amatil, first as IT Service Improvement Manager and later as Acting IT Infrastructure Manager, managing large teams and enhancing service delivery. Earlier experience includes a position at CSC as Customer Support Services Senior Team Leader and as IS Help Desk Team Leader at The NRMA, demonstrating a consistent commitment to operational excellence and customer satisfaction throughout a progressive career in IT support and management.