Sangeetha Raman

Sangeetha Raman is an accomplished professional with extensive experience in digital product ownership and customer experience across leading financial institutions. Currently serving as the Lead Product Owner for Digital and Assisted Channels at ING Australia, Sangeetha leads a team in delivering innovative projects involving mobile applications and chatbot implementations. Previously, as Vice President at UOB, Sangeetha focused on integrating AI-assisted customer service models, achieving high first contact resolution rates. With a robust background at Citi in digital transformation, Sangeetha has consistently demonstrated expertise in managing large teams, translating technical requirements into user-friendly solutions, and optimizing customer journeys. Sangeetha holds a Bachelor's degree in Biology/Biological Sciences from Universiti Malaysia Terengganu.