Sophie Harkness

Senior Product Manager / Customer Journey Expert - Retail Mortgages at ING Bank Australia

Sophie Harkness is a Senior Product Manager and Customer Journey Expert specializing in retail mortgages at ING Australia since September 2017, where expertise encompasses end-to-end mortgage product management, customer journeys, risk management, and product lifecycle optimization. Previous experiences include roles as a Customer Journey Expert, Assistant Product Manager, Customer Lounge Manager, and Customer Care Specialist at ING, as well as a Travel Consultant at Flight Centre Travel Group and a Junior Publicist at DMCPR. Sophie Harkness holds a Bachelor's Degree in Communications with a major in Public Relations from the University of Technology Sydney and is currently pursuing an Executive MBA at AGSM @ UNSW Business School.

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ING Bank Australia

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ING personal banking and savings accounts. Great rates on home loans, business accounts and superannuation. A better way of banking.


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Headquarters

Sydney, Australia

Employees

1,001-5,000

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