Silvia Ciotti

Silvia Ciotti currently serves as a Service Manager in Tech Strategy & Sourcing at ING Italia, a position held since March 2023. Prior experience includes significant roles at Microsoft from September 2013 to February 2023, where Silvia functioned as a Customer Success Account Manager, Support Services Architect for Western Europe HQ, and IT Service Management Consultant. Responsibilities included supporting organizations with Microsoft services, driving support solutions, and transforming IT processes for cloud success. Earlier experience at EMC involved roles as a Consultant focused on change management for storage consolidation and datacenter transformations, alongside work as an Associate Practice Consultant. Silvia's career began at Technology Reply as a Consultant specializing in J2EE applications on Oracle databases. Educational qualifications include a Laurea Specialistica in Tecnologie Informatiche from Università di Pisa and a degree in Computer Science from Queen Mary University of London under the Erasmus Program. Certifications include ITIL v3 Foundation and EMC Technology Foundation.