Elaine Melissa Ureña

Elaine Melissa Ureña is an experienced Customer Support Manager at Ingram Micro, leading a diverse team across multiple departments including Customer Onboarding, Customer Care, and Sales Support since May 2014. Ureña has a proven track record of achieving Key Performance Indicators and Service Level Agreements for various technology vendors and business partners. Prior roles at Ingram Micro include Customer Support Supervisor, Business Analyst, Operations Analyst, and Intern, focusing on process evaluation and strategy development. Ureña's earlier experience as an Administrative Assistant at MEGASTAR S.L. involved providing essential support to the management team. Ureña holds a Master of Business Administration in International Business from Florida International University and two Bachelor of Business Administration degrees in the same field from Florida International University and Universidad Iberoamericana.