Jan Rhey Serna

Jan Rhey Serna is an IT professional with extensive experience in IT support and service management. Currently serving as the IT Service Desk Team Lead at Inigo since December 2023, Jan previously held positions at Air Charter Service, where roles included IT Support Team Leader and 3rd Line IT Support Engineer from April 2015 to December 2023. Additional experience includes roles such as Service Delivery Analyst at Control Risks, IT Helpdesk Officer at St Christopher's Fellowship, and IT Field Engineer at Metropolitan Bank & Trust Company. Jan's expertise encompasses managing ticketing systems, administering Active Directory and Microsoft Exchange, deploying IT projects, maintaining Windows Servers, and providing high-quality support across various platforms and devices. Jan's foundational education was completed at Saint Louis University, graduating in March 2010.