Ahmad Hamzeh

Ahmad Hamzeh has a diverse work experience in various roles and companies. Ahmad started their career in 2006 as an IT Technician Engineer at Gulf Precast Concrete Company, where they troubleshooted network and hardware issues and installed network printers. In 2007, they worked as a Technical Support and Computer Programmer at International Computing Solutions, where they dealt with document management applications, analyzed databases, installed software projects in different companies, and trained clients and users on the application.

In 2008, Ahmad joined Injazat Data Systems as a Support Engineer, responsible for supporting antivirus and SPAM applications, optimizing system performance, and analyzing logs. Ahmad then became a Support Engineers Team Leader, where they managed a team, distributed calls, and coordinated with clients. Later, Ahmad became the Head of Dispatch Service Center, where they managed support tasks for clients' sites in Abu Dhabi, conducted site surveys, and enhanced service quality.

In 2015, Ahmad transitioned into the role of an Account Manager at Injazat Data Systems. In this role, they planned, directed, and coordinated sales activities, prepared portfolio presentations, supported client satisfaction, participated in business negotiations, maintained high-quality customer service, and contributed to business improvement and budgeting processes. Ahmad also represented Injazat and had authority to deliver on commitments.

Ahmad Hamzeh completed a Bachelor's degree in Computer Engineering at Ajman University from 2002 to 2007. In terms of additional certifications, they obtained the ITIL Expert certification from AXELOS Global Best Practice in July 2017. Ahmad also received the Microsoft Certified Systems Engineer certification from the Microsoft Access Support Team in May 2010. Additionally, Ahmad holds the ITIL Foundation v3 certification, but specific details regarding the institution and the date of obtaining this certification were not provided.