Ahmed Nabil

Ahmed Nabil has a diverse work experience spanning over several years. Ahmed started their career as a Help Desk Specialist at ODCE OFFICE in 2009, where they administered network printers, scanners, and faxes. Ahmed then joined Vodafone Egypt in 2011 as a Customer Service Representative, handling customer inquiries and complaints.

In 2012, Ahmed moved to CAIRO SCAN Radiology and Labs, where they served as a senior Call Center agent. In this role, they were responsible for handling customer complaints, monitoring service levels, and supporting other call center agents.

Ahmed then joined OSN in 2013 as a Regional Advisor, where they were responsible for meeting monthly sales targets and explaining financial transactions to customers. Ahmed also handled technical and non-technical customer problems.

In 2015, Ahmed transitioned to e-finance as an IT service desk employee. Their main responsibilities included responding to and resolving assigned calls within the prescribed SLA, diagnosing and fixing issues related to various systems and peripherals, creating and following up on incidents, and documenting incidents in the service manager console.

Most recently, in 2020, Ahmed joined Injazat as an IT Service Desk Coordinator.

Ahmed Nabil earned their Bachelor's degree in Management Information Systems, General from Ain Shams University. Ahmed attended the university from 2006 to 2010.