Jim Katzman

Jim Katzman is a seasoned professional with over 15 years of experience in customer experience (CX) strategy and management. Currently serving as Principal of CX Strategy at InMoment since August 2019, Katzman guides clients in utilizing the voice of the customer to enhance their customer experience and achieve financial value. Previous roles include Director of Client Services at Kastle Systems, where Katzman led customer management teams and optimized client relationships, and Senior Director of Customer Experience at Asurion, where Katzman created a comprehensive Voice of the Customer survey program. Katzman's career also includes significant positions with AOL and Verizon, focusing on customer satisfaction and advocacy. Katzman holds a Bachelor of Business Administration in Finance and English from James Madison University and a Master of Business Administration in Business Economics and Public Policy from The George Washington University.