Alicia Shiels

Alicia Shiels has a diverse background in customer relationship management and support services, currently serving as a Customer Relationship Management Coordinator at Innovating Minds since December 2021. Previously, Alicia held roles as a Client Advisor at Project Nova, where efforts focused on supporting veterans in police custody, and as a Welfare Officer at the Defence Medical Welfare Service, providing support to military personnel and families. Additional experience includes positions at RFEA - The Forces Employment Charity and HomeSense, as well as a long tenure as a Playworker at Cocks Moors Woods Leisure Centre. Alicia holds a Bachelor’s Degree in working with children, young people, and families, combined with counselling studies from Newman University Birmingham, as well as A levels in Psychology and Health and Social Care.