Mark Oberhand

Mark Oberhand has a diverse work experience spanning over two decades. Mark currently works as a Help Desk Manager at Innovative Network Solutions Corp since October 2020. Prior to this, Mark worked as an Independent Consultant on freelance projects since February 2001.

From October 2013 to October 2020, Mark served as a Technology Operations Manager at Rehabilitation Associates, Inc., where they managed all technology across six outpatient medical facilities, handled the annual budget, and set up and maintained laptops, desktops, scanners, and printers for the staff.

Mark also held various roles at FocusVision from March 2007 to September 2020. Mark worked as a Senior Project Support/Operations Supervisor, managing a client-facing IT service desk team and providing support to clients and technicians. Mark also served as a Video Engineer/Help Desk Technician, managing live webcasts and providing technical support for video conferences and webcasts.

Additionally, Mark worked at e-Media, L.L.C. as a Live Webcast Producer from August 2000 to February 2001, where they coordinated and supervised all aspects of live webcasts for clients and researched new internet broadcasting hardware and software.

Before that, Mark worked at IBase Consulting/ConsultantTV.com from May 2000 to August 2000 as a Director of Video Production, managing the editing department and overseeing the production of consultant interviews and business training seminars. Mark also worked as a Video Editor, editing video resumes and training videos and conducting interviews.

Overall, Mark's work experience showcases their expertise in help desk management, technology operations, project support, video production, and webcasting.

Mark Oberhand earned a Bachelor of Science (B.S.) degree from Ithaca College between 1995 and 1999. Their major was Communications with a concentration in Television/Radio Production. In addition to their college education, they obtained the ITIL® 4 Foundation CPD certification from AXELOS Global Best Practice in March 2021. Mark also has obtained the Teramind Foundations certification, although specific information regarding the month and year of its completion is not provided.