Innovid
- Customer Success Manager, Measurement
Customer Success Manager, Measurement
Customer Service · New York, United States
Job description
Innovid (NYSE:CTV) powers advertising delivery, personalization, measurement and outcomes across linear, CTV and digital for the world’s largest brands. Through a global infrastructure that enables cross-platform ad serving, data-driven creative, and currency-grade measurement, Innovid offers its clients always-on intelligence to optimize advertising investment across channels, platforms, screens, and devices. Innovid is an independent platform that leads the market in converged TV innovation, through proprietary technology and exclusive partnerships designed to reimagine TV advertising. Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific. To learn more, visit innovid.com or follow us on LinkedIn or Twitter.
As a Customer Success Manager, Measurement, at Innovid, you will be responsible for managing and nurturing relationships with our valued measurement publisher partners that leverage our Software (Self Serve) products to ensure their success and satisfaction. Your primary goal will be to proactively engage our partners, understand their needs, and provide strategic guidance to maximize the value they receive from our products/services.
What You Will Do:
- Develop and maintain strong relationships with a portfolio of publishers to understand their goals, challenges, and needs.
- Serve as the main point of contact for publishers, providing ongoing support, guidance, and strategic advice to retain and grow the business throughout the customer lifecycle.
- Collaborate cross-functionally with sales, operations, product, and support teams to ensure ongoing success.
- Create and execute customized success plans for each client, identifying key metrics and milestones to drive the adoption and usage of our products.
- Proactively identify opportunities for upselling, cross-selling, and expanding our solutions to meet evolving customer needs.
- Support Product team with user feedback and insights related to new releases of our tools and products
- Monitor customer health metrics, analyze data, and leverage insights to anticipate publisher issues and provide proactive solutions.
- Conduct regular check-ins, business reviews, and training sessions to drive product adoption and gather feedback for product improvement.
- Advocate for publishers’' needs internally, championing customer-centric initiatives to improve the overall customer experience.
What You Will Need:
- 4-5+ years of Customer Success experience, Account Management experience or related business experience, preferably within the measurement space.
- Capacity, passion for, and ability to represent the value and impact of our technology on our partners, teams, and its relationship to our overall business goals.
- Strong knowledge of digital advertising and space: media planning, creative, and publisher trafficking and relationship management
- Selling experience specifically in upselling of clients on products and services a plus
- Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations)
- Must have experience managing and executing digital campaigns as main client point of contact
- Future-minded individual with a strong desire to contribute to an emerging leader in the online media space
- Thrives in a dynamic, fast-paced, high-growth work environment
- Strong working knowledge of entire Microsoft Office suite
- Bachelor's degree
What We Offer:
- High visibility role with a tremendous amount of growth potential
- Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.
- Personal & Professional Developmental Resources, including: Bravely for on-demand, unlimited, and confidential access to coaching; job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more.
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
- The base pay range for this position is $110,000-125,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- This position is eligible for quarterly bonuses based on specified benchmarks, in accordance with all applicable bonus terms and conditions
- This information is provided per New York City’s salary disclosure law.
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There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
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