Rafeh Joshua Marshall

Rafeh Joshua Marshall has a diverse work experience spanning multiple industries. Rafeh Joshua is currently serving as the Head of Customer Relationship Management at Miracle Monkeys since March 2022. Prior to that, they held the position of Head of Customer Support Department at InovioTech from July 2021. Rafeh also worked as a Customer Solution Consultant at Northstar Technologies, Inc. from March 2021 to June 2021.

In earlier roles, Rafeh served as an Assistant Manager of Customer Support and Service at InovioTech in February 2021 and as an Associate Manager of Customer Support at Digimatic from September 2020 to January 2021. Rafeh Joshua gained extensive experience as a Senior Customer Support Executive at Digitonics Labs (Pvt.) Ltd from May 2019 to August 2020, where they were responsible for preparing product reports and building sustainable customer relationships. Rafeh Joshua also worked as a Junior Customer Support Executive at the same company from May 2018 to April 2019, where they maintained customer accounts and provided accurate information.

Before their roles in the customer support field, Rafeh worked as a Traffic Assistant at dnata from August 2012 to April 2018. Rafeh Joshua was responsible for relaying flight information, assisting passengers with special needs, and inspecting baggage. Rafeh Joshua initially started as an intern at dnata, where they escorted passengers, checked them in, and made announcements from December 2011 to July 2012.

Rafeh's work experience also includes a brief internship as a Helpdesk Internee at Galileo Pakistan from September 2011 to November 2011. In this role, they followed help desk procedures, tracked and resolved problems, and reported recurring issues to management.

Rafeh Joshua Marshall completed a Master of Business Administration (MBA) degree in Business, Management, Marketing, and Related Support Services from Mohammad Ali Jinnah University from 2016 to 2020. Prior to that, from 2013 to 2016, they obtained a Bachelor's Degree in Commerce from Karachi University. Rafeh Joshua Marshall attended St Patrick's College from 2009 to 2011, where they completed their High School education with a focus on Business/Commerce. Before that, they completed their Matriculation with a Commerce focus at St Patrick's High School in 2009.

In addition to their formal education, Rafeh Joshua Marshall obtained certifications in Foundations of Project Management from Coursera in May 2022 and in Fundamentals of Digital Marketing from Google Digital Garage in March 2022.