Yann Gouault

Yann Gouault has extensive experience in operational management and client relationships, currently serving as a Senior Service Delivery Manager at INSEAD since August 2012. Responsibilities include defining device strategy for over 2,500 devices, promoting operational excellence, and driving innovation through improved security policies. Prior experience spans over a decade at Econocom Managed Services, where Yann held multiple roles including On-site Operations Manager and On-site Support Manager, focusing on team formation, client trust rebuilding, process implementation, and significant upgrades such as the migration to Windows 7. Yann’s educational background is in IT, complementing a career marked by a commitment to enhancing workplace environments and effective communication across teams.