Charmaine Pattenden

Charmaine Pattenden has a diverse and extensive work experience. Charmaine currently holds the position of Head of UK Claims at INSHUR, starting in June 2023. Prior to this, they were a Senior Claims Operations Manager at the same company from January 2022 to June 2023.

Before joining INSHUR, Charmaine worked at Markerstudy Insurance for a significant period. Their most recent role at Markerstudy was as a Regional Claims Manager. In this position, they were responsible for managing claims teams across multiple locations, supporting the development of team leaders and managers, and ensuring maximum performance against key performance indicators. This role covered various disciplines, including property damage, credit hire, and personal injury.

Charmaine had also worked as an Operations Supervisor at Markerstudy Insurance, where they acted as the second to the Assistant Claims Manager. In this flexible role, they provided day-to-day line management for team leaders and trainers and identified and resolved process issues to improve efficiency. Charmaine managed diverse skill sets in different areas of third-party claims, including property damage, credit hire, bodily injury, high-value claims, and niche motor policies. Charmaine also played a key role in coaching and mentoring established team leaders while developing new ones and trainee teams.

Their earlier experiences at Markerstudy Insurance include working as a Team Leader from 2011 to 2013 and as a Claims Handler from 2009 to 2011.

Charmaine's work experience also extends to Fishers Solicitors, where they worked as a Fee Earner from 2007 to 2009.

Overall, Charmaine Pattenden has demonstrated significant expertise in claims management, team leadership, process improvement, and performance optimization throughout their career.

Charmaine Pattenden attended the University of Greenwich from 2004 to 2007. During this time, they pursued a Bachelor of Laws (LL.B.) degree. No specific field of study was mentioned.