Jordan Lingold

Jordan Lingold is a highly experienced IT professional with over three years serving as the Service Desk - Tier 2 Manager at Insight Global. In this role, Jordan excels in creating and maintaining KPI reporting to ensure team performance aligns with SLAs and metrics, as well as optimizing team processes through automation and training. Previous positions at Insight Global include Tier 2 Lead, where Jordan managed incident creation in ServiceNow and provided exceptional customer service, and roles as Lead, Analyst, and Technician, all focused on high-level customer support and detailed documentation. Prior experience includes a managerial position at Georgia Bob's Barbeque Company, focusing on employee scheduling and management. Jordan holds a Bachelor's degree in Information Assurance and Network Administration from Middle Georgia State University.