Aline Santos is a seasoned professional with extensive experience in customer experience management and academic support. Since April 2019, Aline has served as the Customer Experience Manager and previously as Supervisor of Customer Experience at Insper, where responsibilities included managing personnel, overseeing performance indicators, and implementing new technologies to enhance customer journey tracking. Prior to this, Aline held various roles at Insper from 2008 to 2018, focusing on the management of academic programs and faculty allocation. Aline's early career highlights include marketing and sales positions at Pernambucanas and Faber-Castell Brasil. Aline holds an MBA in Business Administration from Insper, among other credentials in customer experience, finance, and leadership.
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