Juliana Sousa

Juliana Sousa has extensive experience in customer experience management, currently serving as Gerente de Experiência do Cliente at Cyrela since August 2018, after progressing through roles such as Coordenadora de Experiência do Cliente and Supervisora de Experiência do Cliente. Prior to Cyrela, Juliana worked at RJZCyrela from March 2008 to July 2018, holding various positions, including Líder de Relacionamento com Cliente and Analista de Relacionamento com o Cliente. Educational credentials include an MBA in Digital Marketing from ESPM Escola Superior de Propaganda e Marketing and a Bachelor of Business Administration from Centro Universitário IBMR.