Emily Norman

Emily Norman is a Senior CX Strategist at Inspired Thinking Group (ITG) since October 2021, specializing in strategic multichannel campaigns to enhance customer acquisition, retention, and loyalty for UK and global brands. Prior to ITG, Emily served as a Marketing Campaign Manager at Lumi Global, executing multichannel strategies, and held various marketing roles at GSMA, including Acting Marketing Manager. Earlier experience includes management positions at Harvey & Gore and marketing internships that contributed to a solid foundation in digital commerce and customer service. Emily holds a BA (Hons) in Business and Marketing Management from Oxford Brookes University.