Mohammad Mohiddin

Mohammad Mohiddin is a seasoned IT professional with extensive experience in software support and network operations. Since January 2016, Mohammad has held the position of Sr. Software Specialist in NOC operations at Inspiredge IT Solutions, effectively delivering 1st and 2nd line support within a 24/7 environment, managing incidents, and maintaining high levels of customer satisfaction. Previous roles include Team Lead for Tier 1 Shared Support Operations and Tier 2 Engineer, showcasing expertise in multi-vendor unified communications platforms and direct routing implementation. Prior to joining Inspiredge IT Solutions, Mohammad worked at Concentrix as a Practitioner SME in CRM operations, and held various positions in early career roles, including Technical Support Engineer at Satyam Computer Services and Customer Relations Officer at Cosmo Tradex Private Limited.