Installation Made Easy, Inc.
Connie O'Kelly is an experienced operations manager at The Home Service Store, Inc., a position held since June 2004. Prior to this role, Connie served as a customer service manager at The Home Service Store, HSS. Additional experience includes a tenure at CarMax from 2002 to 2004 as a decision support/risk management/credit finance assistant, and time at Circuit City from 1996 to 2000 as an assistant to the general operations manager. Connie's educational background includes a degree in Accounting, Math, and Word Processing from the Interactive College of Technology, attended from 1990 to 1994, and foundational education at Jonesco Academy from 1970 to 1974.
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Installation Made Easy, Inc.
IME provides innovative enterprise software for the home improvement industry. This comprehensive software platform enables retailers to offer a wide range of home improvement products and services to their customers on a nationwide basis, with minimal investment or operational responsibility. IME’s software platform assists contractors in managing a large ticket, complex home improvement project from start to finish, while allowing the retailer to track activity and performance in real time. IME supports this software with a dedicated Call Center, Customer Solutions Team, Compliance Department and Field Operations Team. These home improvement projects are fulfilled by a nationwide network of independent certified contractors who provide marketing, sales, product procurement, delivery and/or installation services using IME’s software platform to ensure a consistent process that delivers real value and the highest levels of customer satisfaction. IME currently supports home improvement programs for a number of leading national retailers, covering a wide array of products including flooring, countertops, HVAC, kitchen and bath remodeling, windows, siding, roofing, water heaters, and water treatment.