Kenisha Caicedo Herman M.ed.

Kenisha Caicedo Herman M.Ed. has a diverse work experience spanning several industries. Kenisha currently serves as the Community Operations Lead Trainer at Instawork, where they began in 2022. Prior to this, Kenisha worked at Copa Airlines from 2015 to 2022, holding the position of Corporate Learning and Development Instructional Designer. In this role, they conducted human performance improvement, designed learning solutions, and executed evaluation tools for training programs.

Earlier in their career, Kenisha worked at Hilton Worldwide as a Cluster Training Manager from 2012 to 2015. Here, they implemented training programs for a large number of employees and managed quality assurance initiatives. Before that, they served as an Operations Manager at Park Slope Day Camp from 2009 to 2012, where they improved operational systems and evaluated suppliers.

Kenisha's work experience also includes a position as a Site Supervisor at Kids Orbit, Inc from 2005 to 2012. In this role, they trained and mentored team members, provided feedback and coaching, and assisted students with their assignments.

Kenisha Caicedo Herman M.Ed. obtained a Master of Education degree in Leadership of Educational Organizations from American InterContinental University in the year 2010. Prior to that, they completed a Master of Business Administration Dual P in Marketing and Communications & Finance and Accounting from American InterContinental University in the year 2006. Kenisha'sundergraduate education was at Brooklyn College, where they earned a Bachelor's Degree in Business, Management, and Finance from 2001 to 2004.

In addition to their formal education, Kenisha Caicedo Herman M.Ed. has acquired several certifications. These include certifications in Articulate 360: Interactive Learning, Cert Prep: Adobe Captivate Specialist, Converting Face-to-Face Training into Digital Learning, Creating a Culture of Change, Designing a Presentation, Learning Graphic Design: Presentations, Learning Moodle 3.8, Making Quick Decisions, Measuring Learning Effectiveness, Brain-Based Elearning Design, Elearning Essentials: Instructional Design, Customer Service: Call Control Strategies, Embracing Unexpected Change, Instructional Design: Adult Learners, Learning to Teach Online, Managing Conflict: A Practical Guide to Resolution in the Workplace (getAbstract Summary), Teaching Online: Synchronous Classes, The Digital Transformation of Learning, Tips for Learner Engagement, and Your L&D Organization as a Competitive Advantage. These certifications were obtained primarily in 2020, with a few in 2019.