Institute of Customer Service
Calma Shore is a Positive Mindset Coach and Consultant at Positive Mind Positive Life since April 2023, specializing in culture change and personal development to enhance wellbeing in individuals and organizations. Additionally, Calma Shore serves as a Neuro Linguistic Programming Practitioner at Thoughts from the Shore since October 2020 and as Client Relationship Director at the Institute of Customer Service since October 2018. Educational qualifications include ongoing studies in HypnoPsychotherapeutic Counselling at Chrysalis School, a CPD Certificate in Hypnotherapy for Trauma and PTSD from The Hypnotherapy Academy, and various certifications in counseling, mindfulness, and business strategy from respected institutions.
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Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.