Monique Alderman

Monique Alderman is an experienced leader in operations and contact center management, currently serving as the Director of Wealth Operations at Sun Life since August 2020, where responsibility includes overseeing a team focused on annuity payouts and client processes. Prior roles at Sun Life included Director of the CDCP and CCC Best Practice Team, as well as AVP of the Group Benefits Client Care Center, where Monique excelled in strategic planning and client service transformation. Monique's extensive background also encompasses key positions at CIBC, Manulife, RBC, and Bell Canada, with a strong track record in workforce management, capacity planning, and operational efficiencies. Educational qualifications include a Bachelor of Arts in Sociology from Wilfrid Laurier University, a designation in Canadian Risk Management from McMaster University, and training in Fundraising Management from Algonquin College.