Luke Fisher

Luke Fisher is an experienced professional in customer service research and client relationship management, currently serving as the Research and Insight Manager at The Institute of Customer Service since August 2013. In this role, Luke supports the organization's research agenda, particularly the UK Customer Satisfaction Index. Previously, as Client Relationship Director for the South East, Luke developed engagement plans for organizational members to enhance their service strategies. Luke's background includes consulting roles at Astbury Marsden, focusing on senior level hires in IT Change Management and finance for major firms, as well as positions in sales and marketing, including Sales and Marketing Director at Matrix Golf Holidays. Luke holds a diploma in Market Research from The Market Research Society and has been a member since 2019.