Institute of Customer Service
Luke Fisher is an experienced professional in customer service research and client relationship management, currently serving as the Research and Insight Manager at The Institute of Customer Service since August 2013. In this role, Luke supports the organization's research agenda, particularly the UK Customer Satisfaction Index. Previously, as Client Relationship Director for the South East, Luke developed engagement plans for organizational members to enhance their service strategies. Luke's background includes consulting roles at Astbury Marsden, focusing on senior level hires in IT Change Management and finance for major firms, as well as positions in sales and marketing, including Sales and Marketing Director at Matrix Golf Holidays. Luke holds a diploma in Market Research from The Market Research Society and has been a member since 2019.
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Institute of Customer Service
We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence. We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.