We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

We exist to improve your business performance by improving your customer experience.

By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.

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Professional Services

Institute of Customer Service

Jo Causon

Stefan Parker

Richard Pash

Shirley McNabney

Anthony Ryder

Jackie-Ann McLellan

David Dagger

Rachel McFaul

The Leadership Team at the Institute of Customer Service guides the strategic direction and operational efficiency of the organization. Comprising the CEO, Chief Information Officer, and Vice President of Customer Service, this team collaborates to drive service excellence initiatives, enhance customer experience, and foster partnerships across sectors to position the UK as a global leader in customer service. Their collective focus is on improving business performance through innovative solutions and thought leadership.

Leadership Team

Customer Experience and Client Relations Team

Marketing and Communications Team

Leadership Team

About

Team members

Other teams at Institute of Customer Service

Customer Experience and Client Relations Team

Marketing and Communications Team