Shane Windham

Shane Windham has a diverse work experience spanning over several years. Shane is currently involved with Institution Solutions (ISI) as the Claims Director, where they oversee all aspects of claims handling for various types of claims. Their responsibilities include working with customers, clients, and insurance companies to ensure proper filing and follow-up of claims.

Prior to their current role, Shane worked as an Author at Amazon since 2007, earning royalties from their creative endeavors. This allowed him to focus extensively on their writing and support ISI when needed. Throughout their time at Amazon, Shane gained expertise in using Word and Excel on a daily basis.

Shane also has experience working at Sally Beauty, where they held multiple roles. As an HR-ES Specialist, they assisted employees with a range of employment-related issues, including payroll, benefits, compliance, and scheduling. Additionally, they served as a CSR II for Sally Beauty's Customer Service center, where they handled legal cases, Amazon affairs, and various administrative duties. Shane worked collaboratively with a dedicated team during this time.

Furthermore, Shane has previous experience with Institution Solutions, where they started as a support representative and eventually became an Operations Manager. In this role, they oversaw call center employees, processed claims, and collaborated closely with clients. Shane also had extensive experience with Excel and data entry.

Earlier in their career, Shane worked as a Station Manager for Greyhound Lines, Inc. Shane was responsible for managing the entire business operations, successfully increasing profits and customer satisfaction. However, they had to leave this role due to a significant reduction in commissions announced by Greyhound.

Overall, Shane Windham has a range of experiences in claims management, writing, employee services, customer service, operations, and station management. Shane has developed strong skills in using Word, Excel, and handling various administrative tasks.

Shane Windham's education history begins in 2005 when they attended North Central Texas College for a year. During this time, they studied Music Theory and Composition. There is no information on whether they obtained a degree or not. In terms of additional certifications, they obtained several from Lynda.com in December 2017, including Anger Management, Developing Your Professional Image, Gretchen Rubin on Creating Great Workplace Habits, Leading with Emotional Intelligence, Learning PC Maintenance and Performance, Managing Customer Expectations for Managers, Managing Your Calendar for Peak Productivity, Selling with Stories, Service Metrics for Customer Service, Social Listening for Marketers, Social Media Marketing: Facebook and Twitter, Social Media Marketing: ROI, Tony Schwartz on Managing Your Energy for Sustainable High Performance, and Writing Under a Deadline. Shane also obtained certifications in November 2017, including Building Customer Loyalty, Building Resilience, Business Innovation Foundations, Communicating with Empathy, Creativity Bootcamp, and Customer Advocacy.