Carlos Santos

Carlos Santos is currently the Head of Customer Experience at Instituto Singular, having previously served as Customer Care Coordinator at Yooga and Customer Experience Manager at Rúmina. Carlos has accumulated extensive experience in customer service management, having worked in various roles at will bank, Neon, iZettle, B2W Digital, Atento, and VOXLINE Contact Center. Education includes a Bachelor’s degree in Computer Science from Universidade Paulista and technical training in Informatics. Carlos possesses expertise in customer service strategies, process automation, team management, and performance analysis, making significant contributions to enhancing customer satisfaction and operational efficiency.