Olga Smolyak

Olga Smolyak has a wealth of experience in the business world. Olga began their career in 2011 as a Project Manager for Telecontact. In 2016, they were appointed Chief Logistics Officer for Zakaz.ua and Head of Support Operations for CartFresh. In 2018, they moved to iforum as a Senior Account Relationship Manager. In 2020, they were promoted to Head of Business Process & Customer Support for Mindy Support. In 2021, they were appointed Head of Product Services for Нова Пошта, where they led a team of 6 Product Owners and 12 Project Managers responsible for the customer journey. Olga identified opportunities for improving existing and creating additional services to delight the customer and drove business growth, delivering NPS growth from 3.2 to 4. In 2022, they were appointed Head of Supply Chain for Instock.com.

Olga Smolyak received a Master's degree in Mechanical Engineering from Zhytomyr State Technological University between 2006 and 2011.