James Healey

James Healey is an experienced professional in the field of customer support and management, currently serving as Contact Center Manager at IAG - Insurance Applications Group, Inc. since September 2021. Prior to this role, James held the position of Call Center Team Lead at IAG Benefits from February 2019 to August 2021. James built a solid foundation in technical support as a Sr. Support Desk Specialist at Windstream Communications from November 2006 to October 2018, specializing in hardware and software troubleshooting. Earlier experience includes work as a Desktop Specialist at Northrop Grumman, where James provided comprehensive customer service in line with Service Level Agreements from August 2000 to January 2006. James holds a high school diploma from Gonzaga College High School and attended Georgetown University.